As the holiday season approaches, Arizona Attorney General Kris Mayes is warning consumers to be cautious of scams that tend to increase during this busy shopping period. Both online and in-person shoppers are at risk, and Mayes is offering practical tips to help protect against fraud.
“The holidays are a time of gift giving and merry making, but watch out for scammers who want to take advantage of your generosity and goodwill,” said Attorney General Kris Mayes. “We’ve been making a list of tips, so be sure to check it twice to make sure you spread joy to your friends and family, and not to scammers.”
Mayes advises online shoppers to keep their devices secure by updating anti-virus software and using private networks with VPNs rather than public Wi-Fi. Consumers should also look for secure website addresses that begin with “https” and verify the presence of a padlock or unbroken key icon before entering payment information. Shoppers are encouraged to ensure they are on the official website of the retailer, research unfamiliar companies especially those advertised on social media, and read detailed reviews from multiple sources.
It is recommended that consumers avoid payments through debit cards, wire transfers, cryptocurrency, cash apps, or gift cards when shopping online since these methods offer little recourse if funds are lost. Credit cards provide better protection under the Fair Credit Billing Act. Keeping records such as order confirmations, return policies, and shipping details until satisfaction with the purchase is achieved is also suggested.
For in-person shopping, bringing physical or digital advertisements for store promotions can help ensure advertised deals are honored. Consumers should ask about return policies and restocking fees in writing before purchasing. Buying from trusted businesses and checking receipts for accuracy before leaving stores can further reduce risks.
When purchasing gift cards, Mayes suggests inspecting them carefully for signs of tampering and keeping receipts as proof of purchase since lost or stolen cards can be difficult to replace.
Consumers should remain alert for delivery scams where fraudsters pose as delivery services requesting credit card details over phone or text messages. To prevent package theft by so-called “porch pirates,” options such as secure lockers or requiring signatures for deliveries are recommended.
Mayes also warns against phishing attempts via emails or texts that seek personal financial information under false pretenses. She urges consumers not to click on suspicious links or attachments but instead contact companies directly using verified contact information found on their official websites.
Regular monitoring of credit card and bank statements for unauthorized charges is advised throughout the holiday season.
“If you believe you have been a victim of consumer fraud or unfair practices, you can file a complaint with the Attorney General’s Office at www.azag.gov/consumer. If you need a complaint form sent to you, you can contact the Attorney General’s Office in Phoenix at (602) 542-5763, in Tucson at (520) 628-6648, or outside the Phoenix and Tucson metro areas at (800) 352-8431,” according to the office.
